Policy

Salon Policy

Nails Services Policies

WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE

• Anyone with a nail condition we suspect may be contagious.
• Anyone with open or infected wounds on the treatment area.
• Anyone in ill health that we suspect may be contagious, or we fear could be further harmed by our services.
• Anyone that rude, mean, or disrespectful.
• Diabetes Client: Please inform to our technician so we can provide our service with proper care. NO CUTTING SERVICES ARE ALLOWED.
• We are not allowed to cut any ingrown nails or hang nails, but we will try accommodate you only if you agree to sign the Ingrown Nail Consent Form to release all liability.
• We hate to say it but FOR CUSTOMERS SAFETY: Spa chairs have a maximum capacity of 250lbs. We ask if you don’t make the cut, please do not sit in the spa chairs for your own safety. (or We ask if you are over the maximum weight capacity not to sit on the spa chair). We appreciate your understanding.
• We love to do children’s nails! However, unattended children in the salon are disruptive and dangerous and not allowed. If you have children under 10 who are not receiving nail services, please keep them safe or leave them at home.

7 DAYS SERVICE GUARANTEE:

• We offer free fix or touch-up for any gel chip or peel, any broken nail after a full set service within 7 days period, and must be same color and not to exceed 1 time per service/ week. (regular polish might not apply for this guarantee)
• If your nails become scratched or miss-shaped we will fix them if you notify the salon at which you received the service within 24 hours of the service.
• You must arrange an appointment to have your nails fixed within 7 days after your initial service (also depends on your nails condition if you had designs or gems on your nails that fell off or you changed your mind after you had it done, you will have to pay additional costs for it ).
• We want our clients to be happy and satisfied with the services. If you are ever dissatisfied with any service in the salon we will gladly make the corrections necessary, please let us know so we can make it right. Our goal is to ensure each service and visit meets your satisfaction.
• We will re-do any service at no cost to you if you are unsatisfied with the quality of the work we do but you have to tell us immediately what you are not satisfy during the time you are getting your service done. Also, please notice that we will not re-do your service with no cost if our technician has confirmed and clear with you about your nails & prices during the time service is going on.
• As soon as you have walked out the salon door that means you have accepted and are happy with the service.
• We will charge you for the costs of any repairs or replacements that we must carry out because of damage that you have caused.

REFUNDS, RETURNS & EXCHANGES

• All sales & service charges are final. NO refunds or exchanges.
• We will not offer any refund or credit note because you have simply changed your mind.
• Once services are paid for we will not be able to offer refunds.
• Gift card and e-gift is Non Refundable and NOT transferable for cash to buy or sell anything.

PUNCTUALITY:

Please contact a salon coordinator if it appears that you are going to be late to an appointment. If you are expecting to be more than 10 minutes late, but as always, we’ll make every effort to do so.

APPOINTMENTS/ WALK IN:

• We value our clients with advanced appointment. Any appointment will be hold for 10 minutes, after that period, we cannot guarantee completion of the services booked, but as always, we will try our best to accommodate you as soon as possible.
• We welcome walk in clients, but if availability is limited you may have a waiting period or to schedule an appointment for a future time. Appointment is made to provide convenient to your busy schedule. However frequent “no-show or cancel” last minute might force us to no longer honor your appointment requests.

LOYALTY REWARD:

When you spend 1 dollar, it will be equal 1 point, when you get to the reward range you will be able to redeem the loyalty rewards.

CHANGES OF YOUR MIND:

• Any nail lengths, shape or color choices you make will be shown to you first on 1-2 nails before we move to the next. Please make sure you satisfied with your nail and color first, if you not satisfied with it, please speak up and let our technician or manager team know to correct that.
• Unfortunately, once you service is complete, we cannot go back to change your original choice or extra charges will be applied.

JEWELRY & PERSONAL ITEMS:

We cannot be responsible for loss or damage to personal articles including clothing, jewelry, phones and accessories.

PRICING:

• Please note that price might slightly change based on your customized order and add-ons without of notice.
• Please ask or double check the price with our technicians before starting the service.
• All prices are subject to change at the discretion of the management.

Eyelashes Extension Policy

Eyelash Extension Policy

Allergic Reactions

If you experience an allergic reaction to any of the products used during a service, please notify us immediately for assistance in assessing the situation. If you have experienced allergic reactions to eyelash extensions in the past and think you may have an allergy to our products, please let us know prior to your appointment.

Refunds are not given for allergic reactions.

New Client Policy:We ask that new clients arrive 15 minutes prior to their service to fill out the necessary paperwork and get settled. If you do not arrive 15 minutes before your service, the time it takes to fill out paperwork will be deducted from your total service time. Please keep in mind the lash specialists may have other appointments after yours. We will always do our best to accommodate you.

Booking Policy:A credit card must be on file to hold all appointments, however, you may pay as you please upon arrival. We strongly suggest pre-booking any fills after your service before leaving the spa to ensure you are able to get an appointment at the time and date needed so that you avoid any additional fees for retention loss/grown out lashes.

Late Policy:If you are running late to an appointment we ask that you call us to let us know, otherwise we will assume you will not be showing up and may release the appointment. If you are less than 15 minutes late we will try our best to make your lashes as full as possible in the time allotted. You will still be charged full price. If you are more than 15 minutes late will be count as last minute cancelations fee.

Cancellation Policy:Here at Daisy Blush Studio we understand unforeseen events happen and you may need to cancel an appointment. We ask that you give us 24 hours notice so we can adjust our schedule to accommodate other clients and inform our service provider. In the event 24 hours notice is not given we reserve the right to charge a cancellation fee to the credit card on file totaling 50% of the session.

No Show Policy:We reserve the right to charge a no show fee to the credit card on file totaling 50% of the service to those who do not show up to an appointment. After 2 no shows you will not be able to book an appointment unless it is paid in full at time of booking. Absolutely no refunds.

Children Policy:Please, no children in the treatment rooms. Eyelash extensions take a lot of concentration and we ask that there are no distractions in the room. Please have a care provider accompany children under 12 in the lobby, unfortunately we are unable to watch children for you and will not be held responsible. We reserve the right to cancel/reschedule an appointment in the event children are present and unsupervised in which case our cancellation policy may take effect.

Makeup Policy:Please thoroughly remove all makeup before coming to your lash session. Eyes must be clean and oil free upon arrival otherwise we will charge a $15 makeup removal fee and the time spent thoroughly removing your makeup will be deducted from your session and you will still pay the full price. We are unable to properly adhere semi-permanent lash extensions on lashes that have makeup/residue buildup and in more serious cases, it can lead to irritation and infection.

Age Policy:Clients must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation.

Cell Phone Policy:We ask that all cell phones are tuned off or on silent in the treatment rooms. If you are receiving a lash session we ask that you do not open your eyes to check devices until after your session is complete being that our lash specialists are using tweezers, adhesive and other items near the delicate eye area and this takes time away from your service and may irritate eyes during and/or after your session.

Lash Fill Policies:If more than 50% of your lashes are detached or grown out it will be considered a new full set of lashes. 2 Week Fills: No more than 30% loss of initial set 3 Week Fills: No more than 50% loss of initial set 4+ Week Fills: You will need a new full set of lashes. Even if you have great lash retention, lashes need maintenance to ensure your lashes are happy and healthy. We must remove lashes that are grown out to prevent them from causing damage to the natural lash.

Foreign Fill Policies:We kindly require all of our clients with existing lash extensions from other salons/spas to book a consultation FIRST before booking a fill appointment. We must first assess the work to be sure we can work over it. If we cannot work over the existing work, we will recommend a removal and full set. If you are unable to come in for a consultation first, we recommend booking a full set to ensure your lash artist has enough time with you.